Refunds, in plain English
Last updated: 11 June 2026
The guarantee
If your £29 company report contains no schemes you are eligible to apply for, email hello@govowed.uk within 14 days of purchase and we refund you in full. No forms, no quibbling. You keep 100% of anything you ever win — we never take a percentage.
One-time purchases (reports & packs)
Reports are digital content supplied immediately — at checkout you ask us to start supply straight away and acknowledge the standard 14-day cooling-off right ends once supply begins. The guarantee above still applies to every single report. Unused credits in a 10-pack: if you've redeemed none, you can cancel within 14 days for a full refund; partially used packs are refunded pro-rata within 14 days.
Practice plan (£499/yr)
Cancel any time from your account — it takes effect at the end of the paid year. Cancel within 14 days of first purchase for a full refund if you haven't run reports yet, or a pro-rata refund if you have. We email a reminder before each renewal.
Your statutory rights
Digital content must be as described and of satisfactory quality (Consumer Rights Act 2015). Nothing on this page reduces those rights. Refunds land back on the original payment method via Stripe, normally within 5–10 working days.